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Help For Software Issues:

Order-Related Questions:

Download & Software Installation Problems:

RipEditBurn Questions:

Wave Creator Questions:

Wave Breaker Questions:

WebEQ / Equalization Questions:

General Recording Questions:

Karaoke and MIDI Questions:

Miscellaneous:



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Order-Related Questions:

Q Can I upgrade my Blaze Audio software?

A: Yes, we offer lifetime free upgrades to all our customers. To download the latest version of your software, simply go to www.blazeaudio.com/download-repeat.html and enter your original Order ID in the appropriate blank. Our server will check your order and allow you to begin downloading the software.

Q How can I download my order again?

A: In order to re-download your order, please direct your web browser to the following address: http://www.blazeaudio.com/download-repeat.html. Once here, simply enter your Order ID in the appropriate blank and click the 'Continue' button. Our server will double-check your order and then present you with a screen that will allow you to download your software again.


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Download & Software Installation Problems:

Q: I have a problem while downloading/installing Blaze Audio software?

A: Sometimes heavy traffic on the Internet may cause this problem. Downloading at a different time of day is likely to help. Download accelerators (for example, Netzip, GetRight, etc.) may intercept the download and cause the download and installation of the software to stop, so turn them off before starting the download.

Before re-downloading, please delete the file you downloaded. For trial versions, you can try downloading the software from our mirror download sites- sometimes traffic will be lighter and it will be easier to download.

If you have purchased several programs and are having trouble downloading them in a single ZIP file, trying downloading each one separately. Follow the instructions in the email receipt for getting back to the download page.

If you download a file but it does not install correctly, it's wise to reboot your system before trying again. Also, don't run other software during the installation- it may take up resources required by the installer.

If none of the above works and your email account takes large attachments (generally between 1 and 6 MB depending upon the software), please email a request to support@blazeaudio.com to send the software through email attachment.

Q My new Blaze Audio software is crashing whenever I try to use it. What can I do?

A: In order to diagnose your problem, we need to know some details regarding your computer. Please let us know what type of computer you have, what operating system you are running, what kind of sound card you are using, and if there is any software that you are running at the same time as our software. Try running AudioTester and sending us the information it produces - this is probably the best way for us to determine what is causing the problem on your system.
One possibility is a corrupted download - you might want to try downloading your software again (at http://www.blazeaudio.com/download-repeat.html for purchases and www.blazeaudio.com/cgi-bin/downloads.cgi for trial versions).


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RipEditBurn Questions:

Q: RipEditBurn doesn't recognize my CD burner - what's wrong?

A: RipEditBurn should support any burner that works with Windows Media Player 7. RipEditBurn has been designed to rely on portions of Windows Media Player for CD burning functionality in order to get maximum compatibility. For a list of CD burners that are known to work with RipEditBurn, click here.

Q: RipEditBurn finds my CD burner, but will not burn, or will not burn correctly. What should I do?

A: There are quite a few possible reasons for problems with burning. You could try burning at a slower speed, or with a different brand of CD-R. Sometimes, even though the manual may say the burner will run at a certain speed and support certain media, it doesn't quite work in practice. It is also a good idea to have all other applications closed during burning.
If you are still having trouble, try burning with Windows Media Player 7. If Windows Media Player will burn, but RipEditBurn will not, please email our support department so we can investigate further. If Windows Media Player 7 (WMP7) will not burn either, try uninstalling and then reinstalling WMP7 with your CD burner present and turned on. Then try burning with WMP7 again. If that works, the problem should be fixed in RipEditBurn as well. If WMP7 still will not burn, than it is likely that your burner is not supported by RipEditBurn. For a list of CD burners that are known to work with RipEditBurn, click here.

If you have tried all of the above and are still baffled, please email our support department and we'll look into it for you.

Q: With Windows 95, the highest version of Windows Media Player I can get is Version 6.4. Does this mean that without Version 7, I can't use the RIpEditBurn Trial program?

A: You should be able to use the ripping and editing portions of the current version of RipEditBurn with Win 95. Our engineers are working on providing a way to add the burning support from WMP7 to Win 95 machines without installing the entire program - hopefully we'll have some information on that very soon.

Q: I have Windows XP and when I try to select the burn speed with RipEditBurn, I get an error. How do I fix this?

A: Choose the default speed and that should solve the problem.

Q: How to mix dis-similar format wave files?

A: For mixing two different format wave files, please change the format of one of the files to match the other file so that the two files to be mixed are of the same format.
Now open one of the file in ripEditBurn and mix the other file at the required position.

Q: Why doesn't voice reduction always work?

A: On many recordings the voice is mixed equally into the right and the left channels and it sounds to the listener as though it is in the middle between the two speakers, this is known as Center Channel.
It is possible to completely remove the center channel from stereo recordings, and, if the vocal has been recorded equally on both channels, it will be much reduced or even completely removed.
However, there are usually other instruments in the center channel, so it's best to narrow the range that is being removed.
Some times the vocals are not equally recorded on the Left and Right channel, then center channel removal will not provide you with the best result. For such cases you may try removing the vocals in the Note scrubber.
In Vocal Reduction (like most other forms of noise reduction and audio restoration processes), the trick is to get to the best compromise with the least amount of vocals with maximum quality of the remaining audio content.

Q: How can I split a wave file manually?

A: In order to manually split a wave file in Wave breaker, follow these simple steps.
Open wave file in Wavebreaker.
Wavebreaker will automatically analyze the file and will create split segments if it fulfills the track splitting criteria.
Now If you want to further split a segment in the listbox, follow these steps.
- Select the segment.
- click on the "Split Track" button
- It would open a dialog box asking you to enter the position in terms of time where you want to break it in to two tracks. It accepts value in "Min: sec: milliseconds" (00:00:000)
- Enter the split point and Just click OK, and wave breaker will break it in to two parts.

Q: How to split my mp3 and .wma file in Wave Breaker automatically?

A: You cannot open the MP3 files and WMA file directly in WaveBreaker. For splitting the MP3 and WMA files, you need to convert them to Wave format. Please open the MP3 or WMA file in RipEditBurn or another program that offers MP3 and WMA conversion and save it in Wave format. Now from RipEditBurn, you can directly Split the wave files in to tracks using the "Tools/Split file into tracks". RipEditBurn will itself launch WaveBreaker and will split the file. You can again load the split file in RipEditBurn and can save it in Wave, WMA or MP3 format

Q: Why doesn't Wave Breaker split exactly where I want?

A: You can adjust the way Wave Breaker determines the split points in the Preferences dialog box by adjusting what it will consider to be the silent spot between tracks. If that does not give you the result you need, you can also use the Split Track button to fine tune the split points down to the exact millisecond you want the split to take place at.
To do this, click on Split Track, and it will open a dialog box asking you to enter the position in terms of time where you want to break it in to two tracks. It accepts value in "Min: sec: milliseconds" (00:00:000)
Just click OK, and Wave Breaker will split exactly where you want it to split.

Q: How can I convert a wave file into mp3 format at higher bit-rates?

A: To convert a wave file to MP3 at higher bitrates, you need the Lame encoder.The Lame encoder lets you select from 24 kbps to as high as 320 kbps. You can download the Lame encoder, from the link http://www.blazeaudio.com/wmp7
The common Windows ACM Default codec allows a compression bitrate ranging from 20 kilobits per second to 128 kilobits per second,

Q: How I can monitor my recording?

A: If you are recording from "Line In" source, and you want to monitor the recording data follow these steps:
Open the Windows volume control panel.
uncheck the check box under the "Line In" control.
Now, whatever audio data coming through the Line In source will play back in the speakers.
You can monitor the recording whatever the record source. Just go to the Volume control panel and unmute that particular control, as described above.

Q: What is a .bap file?

A:The .bap files are created by RipEditBurn when you open an audio file. This file is created and saved at the original wave file location, so that when next time load the same file again for editing, RipEditBurn will load the wave files faster. It does not consume much of your hard disk space and increases the processing speed of the program.

Q: Why does REB/WC freeze when recording or editing very large files?

A: While recording in RipEditBurn, Please make sure that the recorded file does not exceed 2GB in size.

Q: How can I record streaming audio?

A: For recording streaming audio from the Internet,
- Turn On the streaming audio.
- Please choose the "Stereo Mix" or equivalent record source and start recording.
- Program will record the audio data that is being played on machine (In this case streaming audio that is currently being played).
- While recording the streaming audio through the "stereo Mix" record source, please make sure you don't play any other audio on machine, because while recording from the stereo mix source everything that is currently being played on machine is recorded.


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Wave Creator Questions:

Q When I mix sounds with Wave Creator (one on top of the other), I get too much static or noise. How can I prevent this?

A: You might want to try using the 'Amplify' button to reduce the volume of each sound by 50% or so before mixing the two. This should prevent 'saturation' of the sound, where the waveform effectively has too large an amplitude and is therefore clipped. A good check is to examine the sound visually in Wave Creator and see if the peaks appear to be chopped off by the top and bottom of the window.

Q How do I mix sounds with Wave Creator? How about putting sounds back-to-back, or inserting one sound within another?

A: If you want to mix sounds together with Wave Creator (i.e., put them on top of each other), you use the 'Mix' button. To do this, simply open one of the sounds, place the cursor in the location where you want the second sound to start, then click 'Mix' and select the second file. Wave Creator will mix the two sounds, beginning at the location of the cursor.
You can also use the Mix button to put two sounds back to back. Simply place the cursor at the end of the first file you load, then hit Mix and select the second sound. Wave Creator will insert the second sound at the end of the first.
If you need to insert one sound within another (rather than back to back), without mixing the two sounds, then you need to use copy and paste. Open the sound you want inserted, select the wave with your mouse (in the waveform window), and hit Control-C to copy the

Q Will Wave Creator allow me to fade my music in and out?

A: Yes - this feature was added with version 2.0. You can also fade with RipEditBurn.

Q Can I use Wave Creator to show frequency modulations rather than amplitude modulations, that is, create sonograms?

A: Unfortunately, the answer to your question is no, at least for the time being -- Wave Creator is only capable of displaying amplitude modulations, not frequency modulations. However, there is certainly freeware/shareware software available on the internet that will do this.

Q: What is the time limit on recording wav files with Wave Creator?

A: The only limit is the available hard drive space on the drive that WaveCreator is located on. With 44.1 Khz stereo 16 bit recording you will be storing 176,000 bytes per second. If you have a reasonably large hard drive you should be able to record for several hours.


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Wave Breaker Questions:

Q: How to split my mp3 and .wma file in Wave Breaker automatically?

A: You cannot open the MP3 files and WMA file directly in WaveBreaker. For splitting the MP3 and WMA files, you need to convert them to Wave format. Please open the MP3 or WMA file in RipEditBurn or another program that offers MP3 and WMA conversion and save it in Wave format. Now from RipEditBurn, you can directly Split the wave files in to tracks using the "Tools/Split file into tracks". RipEditBurn will itself launch WaveBreaker and will split the file. You can again load the split file in RipEditBurn and can save it in Wave, WMA or MP3 format

Q: Why doesn't Wave Breaker split exactly where I want?

A: You can adjust the way Wave Breaker determines the split points in the Preferences dialog box by adjusting what it will consider to be the silent spot between tracks. If that does not give you the result you need, you can also use the Split Track button to fine tune the split points down to the exact millisecond you want the split to take place at.
To do this, click on Split Track, and it will open a dialog box asking you to enter the position in terms of time where you want to break it in to two tracks. It accepts value in "Min: sec: milliseconds" (00:00:000)
Just click OK, and Wave Breaker will split exactly where you want it to split.


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WebEQ / Equalization Questions:

Q: Will WebEQ work for my audio CDs?

A: Unfortunately, at the time being WebEQ does not work with CD audio. However, this may change in the future, so keep an eye on our website!

Q: Do you offer graphic equalizer software with more frequency bands? Will it control left and right channels?

A: WebEQ is for the time being our only equalizer (though we are currently developing another that will equalize CD audio as well) and it offers 5 bands of equalization, without separate control for the left and right channels. Our future product, AudioMagic EQ, will equalize 10 bands of CD audio, though we haven't yet decided if it's going to be stereo or not. You may want to check our website again in the future for more information.


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General Recording Questions:

Q How can I record tapes (or records, etc.) onto my computerís hard drive?

A: Check out our tutorial on just that subject!

Q: How can I record CD audio onto my hard drive?

A: Extracting digital audio from a CD and saving it as a wave file is called "ripping." Our own RipEditBurn does this, as well as providing a wave editor and a CD burning module.

Q I'm trying to record my 12" records to my C: drive and then burn them onto a CD. I have a stereo Y adapter and have it plugged into the input on my tower. My question is, of all the recording sources on the mixing board, I do not get levels out of any of them. Could you please offer any advice that would allow me to use your product to record my vinyl collection?

A: First of all, you should double check the connection between your computer and audio equipment. Are the connections plugged in securely, and into the proper jacks? You may also want to plug the output cable from your stereo into a speaker to verify that you are indeed getting a signal out.
Another likely culprit is your Windows mixer applet. Try this: right click on the speaker icon in your system tray (usually the lower right hand corner of the screen) and select 'Open Volume Controls'. The Master Volume Control window that is displayed will have an Options menu; under this menu, select Properties. Near the bottom of the window, make sure that the check box next to 'Line' is selected -- this will ensure that the mixer control for your sound card's input line is displayed. Click the button for Recording and hit OK. The recording mixer that is displayed will have different sliders for things like your microphone and your computer's CD player. Make sure that Line is selected as the input source and that all your recording sliders are all the way at the top of their range.
Finally, if this doesn't fix things, run our AudioTester software and send us the information it produces.


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Karaoke and MIDI Questions:

Q: How can I convert a MIDI file to a Wave file?

A: There are a number of approaches to this. If your computer has a software wavetable synthesizer, and the quality of its output is sufficient for your needs, you can probably set up your sound card to record its output. You will need to set your record source to MIDI or Wavetable Synthesis.
Play the MIDI file while recording it with a utility like our Wave Creator, and then simply save the file you create as a .WAV file.

Q: How can I solve the lyrics display problems for Non English Midi / Kar files?

A: Check the option "Enable Non English Character Support" in the File/Preferences, in order to display the Non English characters correctly in the lyrics window.


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Miscellaneous :

Q: What kind of audio software do I need to convert MP3 files to WAV/AudioCD files and do you have any?

Our RipEditBurn product lets you convert from wave files to MP3 files. It will also let you directly burn CDs.

Q: Can I remove the vocals from a song?

A: One of the most common requests at Blaze Audio is for a tool to remove vocals from pre-recorded music. Removing vocals or any single instrument from non-MIDI music is much more difficult than it might seem. Each voice or instrument becomes inextricably mixed into the audio data, much like flour after it is cooked into a cake.

Our engineers have assembled the best available software techniques and added them to RipEditBurn to give you a tool that can reduce or even remove vocals from a recording. You can learn more about the technology involved by going to our Vocal Reducer page or you can go to the RipEditBurn page for full information on that product.

Q: I am looking for a software package to change the pitch of a wave file. In other words, I want to change the key of an entire song (in wave format). Can any of your software do this?

A: Our VoiceSFX program will change the pitch of a wave file. You can download a trial version from http://www.blazeaudio.com/cgi-bin/downloads.cgi

Q: Where can I look on the internet for music files?

A: A. For MIDI and karaoke files, check out:
Professional MIDI Files
You can also look on our Karaoke resources page at:
http://www.blazeaudio.com/?url=karfiles

For MP3 files, go to:
http://www.blazeaudio.com/?url=getwebmusic.

Q: My question isn't here. What do I do now?

A: If you have questions about Blaze Audio software (Registered or Trial Version) please download and run our Audio Tester utility and send the results and a complete description of the problem in an e-mail to our support department: support@blazeaudio.com. We recommend that you include Audio Tester results in your request because we can often solve the problem faster once we know how your computer's audio configuration is set up. Address more general questions here: info@blazeaudio.com.


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